Withdrawal from the contract

Notification of the right of withdrawal

Right of withdrawal

The customer has the right to withdraw from this contract within 14 days without giving any reason.

Deadline for withdrawal

  • The withdrawal period expires 14 days after the day:
    • On which the Customer has received the goods.
    • On which a third party, other than the carrier and indicated by the Customer, has taken possession of the goods.
    • In the case of a contract involving multiple items which are delivered separately, on which the Customer has received the last item.

To exercise your right of withdrawal

Please send the completed form to reklamacje@masterenergy.eu.

Effects of withdrawal

  1. In the event of withdrawal from this contract, we will refund all payments received from the Customer, including delivery costs to the Customer, with the exception of additional costs resulting from the Customer’s chosen delivery method other than the cheapest delivery method offered by us. The Customer bears the costs of returning the goods, unless otherwise agreed.
  2. We will make the refund using the same payment method used in the original transaction, unless the Customer expressly agrees to another solution.
  3. The refund will be processed no later than 14 days from the date on which we are informed by the Customer of their decision to withdraw from the contract.
  4. We may withhold the refund until we have received the goods or the Customer has provided proof of their return, whichever occurs first.

Return of items

  1. Goods should be sent back to the address: ECSI Warehouse, 13 Mieczysawa Majdzika Street, 32-050 Skawina.
  2. Please return the goods no later than 14 days from the day on which you have informed us of your withdrawal from the contract.

Exceptions to the right of withdrawal

The right to withdraw from the contract does not apply in the cases specified in Article 38 of the Consumer Rights Act of 30 May 2014, including but not limited to:

  1. When the object of the service is a non-refabricated item manufactured to the consumer’s specifications.
  2. When the goods have been delivered in a sealed package which, once opened, cannot be returned for health or hygiene reasons, and the package has been opened after delivery.